Refund policy

At Hair Affairs by MS, customer satisfaction is our priority. Please read our Return & Refund Policy carefully before placing an order.

7-Day Return Policy

We offer a 7-day return policy, which means you have 7 days from the date of receiving your order to request a return or replacement.

To request a return or replacement, please contact us:

Email: support@hairaffairsbyms.com

WhatsApp: 0300-1450642

Phone: 0336-1450777

Return Address:

Plot #40, D-Block, NFC Society, College Road, Near Valencia Town, Lahore.

Please Note: Products returned without prior approval from our support team will not be accepted.

Return Eligibility

Your return request will only be considered if:

The request is submitted within 7 days of delivery.
The issue is verified by our support team.
The customer provides the required proof where applicable.
The product complies with the conditions mentioned in this policy.

Non-Returnable Products

The following items are not eligible for return, replacement, or refund:

Opened products.
Used products.
Products returned after 7 days without prior approval.
Products returned without contacting our support team first.

Important: Once a product has been opened or used, it cannot be returned, replaced, or refunded.

Returns Without a Valid Reason

If a customer wishes to return a product due to a change of mind, personal preference, or any reason not caused by Hair Affairs by MS, the request may be accepted only after approval.

In such cases:

The customer will pay all return courier charges.
The customer will also pay any delivery charges applicable for a replacement order.
Shipping charges are non-refundable.

Valid Reasons for Return

A return or replacement request will only be accepted if the issue is caused by Hair Affairs by MS, including:

Damaged product.
Broken product.
Leaking product.
Wrong item delivered.
Manufacturing defect.

To process these requests, customers must provide a clear, uninterrupted unboxing video showing:

The sealed parcel.
The parcel being opened.
The product and the reported issue.

Claims submitted without valid video proof may not be approved.

Damaged or Broken Products

If your order arrives damaged, broken, or in a condition where the product is not usable, please follow these steps:

Contact our support team immediately after receiving your order.
Share a clear, uninterrupted unboxing video showing the parcel being opened and the issue with the product.
Our Quality Assurance team will review and verify your claim.

If the claim is approved and it is confirmed that the product is damaged, broken, or completely unusable, Hair Affairs by MS will:

Dispatch a brand-new replacement product at no additional cost.
Share the new replacement order number with you once it has been processed.
No refund will be provided for such cases. We will replace the product instead.
In most verified cases, the damaged product does not need to be returned unless our support team specifically requests it for further inspection.

Please note that all claims are subject to verification. Requests submitted without a valid unboxing video or sufficient proof may not be approved.

Replacement Policy

If a replacement request is approved:

A new replacement order will be created.
The replacement order number will be shared with the customer.
The replacement order will be dispatched first.
After receiving the replacement, the customer must return the original product using the courier arranged by Hair Affairs by MS.

If the returned parcel does not contain the original product, contains incorrect items, or shows evidence of fraudulent activity, Hair Affairs by MS reserves the right to:

Reject the replacement request.
Block the customer's details from placing future orders.
Take appropriate action to protect the company against fraudulent claims.

Returns or Replacements After 7 Days

If more than 7 days have passed since the order was delivered:

No refund requests will be accepted.

However, if Hair Affairs by MS approves a replacement request as a special customer service exception:

The customer must pay the return courier charges.
The customer must also pay the delivery charges for the replacement order.

If the customer wishes to exchange the product for another item:

The exchange may be made within the value of the original order, subject to approval and product availability.
If the new product costs more than the original order value, the customer must pay the price difference in advance.
The customer must also pay both:
- The return shipping charges.
- The delivery charges for the replacement order.

The replacement order will only be processed after all applicable charges have been paid.

Refund Policy

Refunds are only applicable when:

The issue has been verified by our support team.
Valid unboxing video proof has been provided.
The returned product has been received and inspected.
The return complies with this policy.

If approved:

The refund will be processed within 7 business days after verification and approval.
Refunds will be issued through the original payment method or bank transfer, where applicable.

Please note that banks and payment providers may require additional processing time.

No Refunds After 7 Days

Any return or refund request submitted after 7 days from the delivery date will not be eligible for a refund.

Replacement or exchange requests after 7 days, if approved, will be subject to the conditions outlined in the Returns or Replacements After 7 Days section.

Need Assistance?

If you have any questions regarding returns, replacements, or refunds, please contact us: